AI assistant for repeatable fixes
Summarize what was checked, what changed, and what fixed the issue so support tickets and future cases are easier to close.
Intune Realtime Tools for Microsoft Intune
See and fix managed-device issues as they happen.
IntuneRT gives Intune administrators instant visibility into a device's real status, remote actions to solve problems, and an AI assistant that turns each troubleshooting session into support-ready notes.
Live visibility
Real device status now
Remote action
Fix issues from the portal
AI documentation
Ticket-ready resolution notes
Intune admin center / Devices / DESKTOP-HR-042
>Get-Process | Sort-Object CPU -Desc | Select-Object -First 5
| Name | PID | CPU (s) | Memory |
|---|---|---|---|
| chrome | 4821 | 45.2 | 1.21 GB |
| msteams | 6204 | 12.1 | 487 MB |
| powershell | 9102 | 2.8 | 89 MB |
| svchost | 1248 | 1.2 | 156 MB |
| explorer | 3380 | 0.4 | 94 MB |
AI assistant
Chrome is driving the slowness report. Inspect extensions, review crash reports, then capture the fix steps for the support ticket.
Enhanced Intune tooling
Live support context without leaving the Intune workflow.
Real device status
Work from live endpoint context alongside Intune inventory.
Remote fixes
Initiate actions when a device needs intervention.
AI assistant notes
Capture troubleshooting and resolution steps for tickets and repeatability.
Built for Intune
Deploy through Intune and support devices from a familiar admin workflow.
Portal capabilities
Built for admins who already live in Microsoft tooling.
IntuneRT extends Microsoft Intune with realtime device context, remote action, and AI assistant documentation for live support.
Live device visibility
See current processes, services, files, registry, and diagnostics instead of waiting for Intune inventory to catch up.
A richer troubleshooting toolbox
Use focused tools for common endpoint checks without bouncing between remote sessions, scripts, and tickets.
Actions with oversight
Give admins the ability to act remotely while keeping permissioned access, session history, and audit events in place.
Designed around Intune
Deploy through Intune, target the right groups, and support devices from the Microsoft workflow admins already know.
Troubleshooting that becomes evidence
Preserve the investigation and resolution steps so handoff, audit review, and repeat fixes are easier.
Setup path
From setup to the first live support session.
The setup path stays familiar to Intune admins, then moves quickly into live device work.
01
Microsoft sign-in
Connect the workspace
Use Microsoft sign-in to create the IntuneRT workspace for the tenant you support.
02
Intune rollout
Deploy through Intune
Package IntuneRT through Intune, then choose pilot groups or a broader rollout when you are ready.
03
Live support
Start a live session
Open the extension on a device and use live tools, AI assistant notes, and summaries while troubleshooting.
Ready for live support
Add Intune Realtime Tools to your Microsoft Intune workflow.
Start with 5 free devices, then scale realtime troubleshooting across internal IT or MSP device pools.
Free plan available No credit card Entra sign-in