Live context
Inspect the active device
Review live processes, services, performance, storage, events, users, network context, and other endpoint state from the device you are troubleshooting.
Intune remote troubleshooting
Troubleshoot Intune-managed devices in real time
Troubleshoot Microsoft Intune-managed Windows devices with live endpoint data, focused remote actions, and an accountable support-session record.
Current endpoint state
Focused remote action
Permissioned access
Session evidence
Move beyond last-known inventory.
Intune remains the system of record for policy, inventory, compliance, and deployment. IntuneRT adds a connected support session when an administrator needs to see what a Windows endpoint is doing now.
Live context
Live context
Follow the evidence
Move between focused tools without losing the device or support context that led to the next check.
Live context
Work without a screen share
Investigate background system state without taking over the user desktop for routine diagnostic work.
Live context
Keep Intune in the workflow
Deploy through Intune and open IntuneRT alongside the Microsoft workflow your administrators already use.
Take the next support step from the same context.
Once the evidence identifies a likely cause, authorized administrators can use the relevant tool instead of switching to a separate remote console or waiting for another deployment cycle.
Focused action
Services and processes
Start, stop, or restart a service and inspect or end a process when the current state explains the incident.
Focused action
Files and registry
Inspect endpoint files and registry state, then make a targeted change when access policy permits it.
Focused action
Applications and updates
Review installed applications and pending Windows updates before taking an approved installation or remediation action.
Focused action
Remote PowerShell
Run a focused command with streamed output when a built-in tool is not the right diagnostic surface.
Make remote support accountable.
Live access is useful when the work remains permissioned and reviewable. IntuneRT keeps identity, tool access, actions, and session evidence together.
Operational control
Role-based tool access
Separate read and write capabilities so administrators receive the access required for their support role.
Operational control
Captured activity
Retain the investigation and action sequence as evidence for review, escalation, or ticket documentation.
Operational control
Session summaries
Turn the completed support session into a concise outcome for the service desk or the next administrator.
Operational control
Tenant-aligned deployment
Use Microsoft sign-in and an Intune deployment path designed for managed Windows environments.
From live evidence to a documented outcome.
Keep the investigation, controlled action, and support record in one operational flow.
Live support
Open the managed device
Start from the device and confirm that the IntuneRT agent is connected for a live support session.
Live support
Investigate and act
Use current endpoint state to choose a focused diagnostic or authorized remediation action.
Live support
Record the outcome
Keep the evidence and actions together, then produce a clear support summary or handoff.
Questions from Intune administrators.
Practical answers about where IntuneRT fits, how it connects, and how actions stay controlled.
FAQ
Does IntuneRT replace Microsoft Intune?
No. Intune remains the management platform for policy, compliance, inventory, applications, and device actions. IntuneRT adds a live troubleshooting and action layer for connected Windows devices.
FAQ
Does troubleshooting require a screen-sharing session?
Not for background diagnostics. Administrators can inspect system state and use focused tools without taking control of the user desktop.
FAQ
Can remote actions be restricted?
Yes. IntuneRT separates tool permissions and keeps session activity and audit evidence so access can align with administrator responsibilities.
FAQ
How is IntuneRT deployed?
Administrators can begin with a small evaluation and then package and assign IntuneRT through Microsoft Intune to the appropriate Windows device groups.
Explore related IntuneRT capabilities.
Continue from the support outcome you need into the live tools that help deliver it.
Related capability
Intune device diagnostics
See current performance, processes, services, events, files, registry, hardware, and network context.
Related capability
Remote PowerShell for Intune devices
Run focused commands with streamed output, permission controls, and session evidence.
Related capability
IntuneRT pricing
Start with the free device allowance and estimate the right paid device quantity.
Start a live Intune troubleshooting session.
Try IntuneRT with up to 5 devices and move from current endpoint evidence to accountable action.
- 5-device free tier
- No credit card
- Microsoft sign-in