Licensing for internal Intune teams
Choose a device pool that matches how many endpoints need live context and remote action. Start free, then scale without changing the setup path.
$0
5 included
Business
750 included
Enterprise
2,000+
Compare Customer tiers
Start with the pricing summary, then use the matrix below for the full feature and limit comparison.
Starting price
$0
Included devices
5-2,000+
Most selected
Business
| SKU | Monthly price | Devices included |
|---|---|---|
Free Trial / small IT | $0 Billed monthly | 5 Registered device capacity |
Starter Small business | $99 Billed monthly | 75 Registered device capacity |
Growth Growing orgs | $249 Billed monthly | 250 Registered device capacity |
BusinessPopular Mid-market | $499 Billed monthly | 750 Registered device capacity |
Scale Upper mid-market | $999 Billed monthly | 2,000 Registered device capacity |
Enterprise Enterprise | Custom Talk to sales | 2,000+ Registered device capacity |
Feature and limit comparison
This matrix includes the live troubleshooting feature set, the AI troubleshooting assistant, AI troubleshooting session summaries, and the workspace limits enforced for each tier.
| Feature or limit | Free $0 | Starter $99 | Growth $249 | BusinessPopular $499 | Scale $999 | Enterprise Custom |
|---|---|---|---|---|---|---|
| Core capabilities | ||||||
Live troubleshooting tools PowerShell, files, registry, processes, services, updates, storage, and more. | Included | Included | Included | Included | Included | Included |
AI troubleshooting assistant Ask questions in plain language and get guided analysis during active troubleshooting. | Included | Included | Included | Included | Included | Included |
AI troubleshooting session summary Generate a structured recap from a troubleshooting session and keep the outcome operationally useful. | Included | Included | Included | Included | Included | Included |
Session summary export Export the generated helpdesk summary for handoff or documentation. | Included | Included | Included | Included | Included | Included |
Audit trail Track troubleshooting actions and sensitive operations for accountability. | Included | Included | Included | Included | Included | Included |
| Operational limits | ||||||
Workspace admins / team members How many administrators can work inside the same workspace. | 1 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
AI assistant requests Daily limit for AI troubleshooting assistant requests. | 25/day | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
AI session summaries Daily limit for AI troubleshooting session summary generation. | 2/day | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Concurrent AI requests How many AI operations can run at the same time in one workspace. | 1 at a time | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Enterprise and MSP Elite are custom-priced tiers. Reach out at sales@intunert.com for larger caps and commercial terms.
Frequently asked questions
What counts toward the device limit?
Any registered Windows device with an active IntuneRT agent counts toward the included device pool for that SKU.
How do MSP plans work?
MSP plans pool device capacity under one MSP SKU so you can manage multiple customer environments against a shared limit.
What happens when I hit the included device count?
New device registrations stop once the quota is reached. Move to the next SKU or a custom tier to keep onboarding devices.
How do AI assistant and AI session summary limits work?
The Free plan currently includes 25 AI assistant requests per day and 2 AI troubleshooting session summaries per day. Paid and custom tiers currently run without enforced daily AI caps.
Do Enterprise and MSP Elite have fixed caps?
Both are custom-priced tiers. The ranges shown here are a starting point for commercial conversations and negotiated limits.
Ready to move up a tier?
Start with Free, move through Starter or Growth, and step into Business when your device fleet becomes a core operation.