Capacity, not deployment
A Team subscription for 100 devices costs $100 per month whether 40, 80, or all 100 agents are deployed.
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Pricing details
The main pricing page covers what most buyers need to choose a tier. This page explains how capacity, AI allowances, annual billing, support, and MSP pooling work.
All prices are in USD and exclude applicable taxes.
Annual billing saves 10% compared with twelve monthly payments.
Billing is based on selected licensed-device capacity.
There are no separate per-action or per-script charges.
Licensed-device capacity
How licensed-device billing works
You choose the maximum number of devices that can be assigned to IntuneRT. That capacity determines the subscription price, regardless of how far agent rollout has progressed or how many devices are online.
Reuse licensed places
Retire or unassign a device to reuse its place when hardware is replaced or permanently leaves the fleet.
No silent increases
When capacity is reached, existing devices continue working. You explicitly add capacity or free an existing place.
Example totals
Each example combines the plan minimum with any additional licensed-device capacity. Annual totals already include the 10% discount.
Internal IT
| Example deployment | Monthly | Annual |
|---|---|---|
| Team with 25 licensed devices | $25 | $270 Includes the 10% annual discount |
| Team with 100 licensed devices | $100 | $1,080 Includes the 10% annual discount |
| Business with 500 licensed devices | $425 | $4,590 Includes the 10% annual discount |
| Business with 1,000 licensed devices | $850 | $9,180 Includes the 10% annual discount |
| Enterprise with 2,500 licensed devices | $2,025 | $21,870 Includes the 10% annual discount |
MSP
| Example deployment | Monthly | Annual |
|---|---|---|
| Partner with 150 licensed devices | $99 | $1,069.20 Includes the 10% annual discount |
| Partner with 500 licensed devices | $326.50 | $3,526.20 Includes the 10% annual discount |
| Growth with 1,000 licensed devices | $599 | $6,469.20 Includes the 10% annual discount |
| Growth with 2,000 licensed devices | $1,049 | $11,329.20 Includes the 10% annual discount |
| Scale with 10,000 licensed devices | $3,899 | $42,109.20 Includes the 10% annual discount |
MSP pooling
One pool across managed customers
MSP plans do not require a separate bundle for each customer. Licensed devices and AI usage are shared across the MSP workspace.
- Management of multiple customer tenants
- One pooled licensed-device allowance across all customers
- One pooled AI query allowance across all technicians and customers
- Customer-level device and usage visibility
- Product support
AI query allowances
One explicit AI troubleshooting request consumes one query. Failed requests, viewing a previous response, and non-AI device actions do not consume the allowance. Reaching the limit pauses only new AI queries.
Free resets daily. Paid allowances reset monthly and are pooled across administrators or technicians; MSP allowances are also pooled across customer tenants. Unused queries do not roll over.
Support and annual terms
Every paid plan includes product support. Free includes self-service documentation and in-product guidance only. Published response-time SLAs and bespoke Microsoft Intune consulting are not included in standard plans.
Annual subscriptions are paid for a 12-month term. Capacity can be increased during the term; reductions take effect at the next renewal.
Additional pricing questions
What is licensed-device capacity?
It is the maximum number of devices that can be assigned to IntuneRT. Your selected capacity determines the subscription price, rather than the number of agents currently deployed, online, or actively used.
Do I pay for capacity before every agent is deployed?
Yes. For example, a Team subscription for 100 licensed devices costs $100 per month whether 40, 80, or all 100 agents have been deployed. The unused capacity remains available for rollout and replacement devices.
Can device licences be reassigned?
Yes. A licence can be reassigned when a device is retired or replaced. IntuneRT will not silently increase your subscription when additional agents appear.
What happens when licensed capacity is reached?
Existing assigned devices continue to work. To add another device, unassign a retired device or explicitly purchase more licensed capacity.
How are AI queries counted?
One explicit AI troubleshooting request counts as one query. Failed IntuneRT or AI-provider requests, viewing a previous response, and running non-AI device actions do not consume the allowance.
What happens when the AI allowance is reached?
Only new AI queries pause until the allowance resets. Other IntuneRT functionality remains available. Unused queries do not roll over.
How does annual billing work?
Annual subscriptions are paid for a 12-month term and receive a 10% discount on both the included plan bundle and additional licensed-device capacity. Capacity can be increased during the term; reductions take effect at renewal.
What support is included?
Every paid plan includes product support. Free includes self-service documentation and in-product guidance only. Published response-time SLAs and bespoke Microsoft Intune consulting are not included in the standard plans.
What if the standard tiers do not fit?
Custom commercial arrangements may be available for very large direct customers or MSPs, including negotiated invoicing, payment schedules, capacity commitments, and support terms.
Larger deployments
Very large direct customers or MSPs may discuss custom invoicing, payment schedules, capacity commitments, and support terms.
Contact the IntuneRT team