200 devices
Managed-device capacity
Back to pricing
Straightforward limits. Simple billing.
Community Edition is designed to be genuinely useful. If you need more capacity, request an upgrade from your existing workspace and Paddle will handle billing securely.
Community means free
Start without a trial clock or payment method.
Use the complete troubleshooting product within the published workspace limits. If you outgrow them, free capacity or find a plan that fits.
Create a Community workspace1 administrator
Workspace administration
50 AI requests
Shared monthly allowance
$0
No payment method required
Beyond Free
What shapes your recommendation
Tell us about your device estate and team, and we'll recommend an option that suits your environment.
Every paid plan includes product support. Retire or unassign a device to reuse its place when hardware leaves the fleet.
Managed devices
The maximum number of devices assigned to the workspace.
Administrators
The people who can manage and troubleshoot devices.
AI allowance
A controlled workspace allowance that keeps usage predictable.
Billing preferences
Monthly or annual billing, online payment, invoice, or PO needs.
A plan that fits
Open Billing & plan in an existing workspace. We'll review the request and email the billing contact when the quote is ready.
Once you choose a plan
Paddle remains self-service.
Paddle gives you a secure place to manage billing details, invoices, renewals, and cancellation.
Payment details
Enter payment details at secure checkout and update the payment method later through Paddle.
Invoices and tax details
View invoices, maintain billing identity and tax information, or pay an enabled invoice online.
Renewals and recovery
Monthly or annual subscriptions renew automatically. Failed card payments enter Paddle recovery.
End-of-term cancellation
Schedule cancellation for the paid-through date and reverse it before it becomes effective.
Pricing and billing questions
What is included with Community Edition?
Community Edition includes the complete IntuneRT troubleshooting experience for up to 200 managed devices, one administrator, and 50 AI requests each month. No payment method is required.
How does paid pricing work?
Request an upgrade from Billing & plan inside an existing workspace. Paid plans use fixed device ranges so unused onboarding capacity remains available during the term.
How quickly will I receive pricing?
We review the workspace request and email the billing contact when the quote is ready. Enterprise, MSP, invoice, and purchase-order requirements receive a tailored review.
Can I manage billing myself?
Yes. After upgrading, use secure billing management to update payment methods and billing details, review tax information and invoices, and manage renewal or cancellation.
How do renewals work?
Card subscriptions renew automatically on their monthly or annual billing date. Invoice customers receive a new invoice under their agreed payment terms. Renewal details are available in secure billing management.
What happens if I cancel?
Cancellation is scheduled for the end of the paid billing period by default. Paid access remains available until that date, and you can reverse the scheduled cancellation before it takes effect.
How are AI requests controlled?
Community Edition uses a shared monthly allowance of 50 requests. Paid plans use daily workspace limits sized to the selected device range. Other IntuneRT functions remain available when an AI limit is reached.
What happens when licensed capacity is reached?
Existing assigned devices continue to work on an active plan. New registrations stop until you add capacity or retire or unassign a device to reuse its place.